Dispute Resolution

What Counts as a Dispute

An order that didn’t arrive, arrived significantly different from what was described, a refund that wasn’t processed, or disagreement between a buyer and a vendor over a return.

Step 1 — Try to Resolve It Directly

For marketplace orders, most issues are resolved fastest by messaging the vendor directly through their store page first.

Step 2 — Escalate to Himars Techplace

If you can’t reach a resolution with the vendor within 3 business days, contact us or use Report a Product, including your order number and a clear description of the issue.

Step 3 — Review & Decision

Our team reviews the order history, messages, and evidence provided, and aims to respond within 5 business days.

Outside Resolution

If you’re not satisfied with the outcome, you may also escalate to the Federal Competition and Consumer Protection Commission (FCCPC) as a consumer in Nigeria.

Vendor Standing

Vendors with repeated, unresolved disputes are subject to review and may have their store suspended, per our Terms & Conditions.