Return Eligibility
Most physical products can be returned within 7 days of delivery if:
- The item is unused, in its original packaging, with all accessories and tags intact
- It’s faulty, damaged on arrival, or significantly different from what was ordered
- You have your order number or proof of purchase
What Can’t Be Returned
- Digital products, software licenses, and course access once downloaded/activated
- Devices with a broken/tampered security seal, unless faulty on arrival
- Items marked “Final Sale” on the product page
- Custom or made-to-order items (e.g. bespoke software or website work), unless not delivered as agreed
How to Start a Return
- Go to your order — Visit My Account → Orders and select the order you want to return.
- Tell us why — Choose a return reason and add a photo if the item arrived damaged or faulty.
- Send it back — Once approved, you’ll get instructions for returning the item.
- Get your refund — Once the returned item is received and checked, your refund is processed.
Returns & Refund Timeline
| Step |
Typical Time |
| Return request reviewed |
Within 1–2 business days |
| Item inspected after we receive it |
1–3 business days |
| Refund issued to original payment method |
3–7 business days after approval |
Refund Method
Refunds are issued back to the original payment method used at checkout (Paystack). If that’s not possible, store credit or a bank transfer may be arranged instead.
Vendor-Fulfilled Orders
For items sold and shipped by a Himars Techplace vendor, the return is coordinated with that vendor under this same policy — Himars Techplace mediates if there’s a dispute.
Questions
See Service Center for more, or contact us with your order number.
