Last updated: August 2026
An order that didn’t arrive, arrived significantly different from what was described, a refund that wasn’t processed, or disagreement between a buyer and a vendor over a return.
For marketplace orders, most issues are resolved fastest by messaging the vendor directly through their store page first.
If you can’t reach a resolution with the vendor within 3 business days, contact us or use Report a Product, including your order number and a clear description of the issue.
Our team reviews the order history, messages, and evidence provided, and aims to respond within 5 business days.
If you’re not satisfied with the outcome, you may also escalate to the Federal Competition and Consumer Protection Commission (FCCPC) as a consumer in Nigeria.
Vendors with repeated, unresolved disputes are subject to review and may have their store suspended, per our Terms & Conditions.
We will send a handful of matches based on what you have browsed here. Once a week at most, and one click to stop.
